Refund policy

At Everanne, we want every student to feel comfortable and confident in their uniform. If you are not completely satisfied with your purchase, we are happy to help with returns and exchanges.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

Items must be unused, unworn, unwashed, and in original condition
Items must include original tags and packaging
Items must be free from stains, odors, pet hair, or signs of wear
Proof of purchase is required

For hygiene reasons, the following items cannot be returned:

Underwear
Training bras
Socks
Personal care items

Unless the item is defective or damaged upon arrival.

2. Size Exchanges

We understand that finding the right uniform size can be challenging.

If you need a different size, we offer exchanges within 30 days of delivery.

Customers are responsible for:

Return shipping costs for size exchanges
Any price difference between items

Everanne will cover shipping costs if:

The wrong item was shipped
The item arrived damaged
The product has a manufacturing defect

3. Return Process

To start a return:

Contact our customer support team at:

support@everanne.com

Please include:

Order number
Customer name
Reason for return
Photos (if the item is damaged or defective)

Our team will review your request and provide return instructions.
Ship the item back according to the provided instructions.

Please do not send items back without prior approval.

4. Refunds

Once we receive and inspect your returned item, we will notify you about your refund status.

Approved refunds will be processed within:

5–7 business days

Refunds will be issued to the original payment method.

Please note:

Original shipping fees are non-refundable unless the return is caused by our error.
Refund processing time may vary depending on your bank or payment provider.