Everanne ‘Infinite Wardrobe’ Membership Guide, Terms of Use & Official FAQ

1. Welcome: Embarking on an Infinite Journey of Growth

Welcome to the Everanne family. As Chief Experience Officer, I deeply understand the challenges parents face on their journey. The traditional "buy-and-discard" model faces unprecedented challenges: children are growing constantly, and the global retail market is undergoing dramatic changes in 2026. Industry data shows that the cost of acquiring new customers (CAC) has surged by 222% over the past eight years, leading many brands to lose an average of $29 per new customer. The birth of ‘Infinite Wardrobe’ is precisely to reshape this fragile consumption logic. We choose to convert expensive marketing budgets directly into membership benefits, offering you a sense of "certainty" that transcends size and season. Furthermore, Everanne adheres to a commitment to "Human First," which applies not only to our products but also to how we treat our team, ensuring that every garment delivered to your hands embodies respect and warmth. We define clothing not as a "consumable item" but as a "continuously growing partner," providing you with the optimal financial solution and ushering your child into a journey of infinite possibilities.

2. Membership Benefits & Exclusive Privileges

Through the annual membership, you are establishing a strategic partnership with Everanne that goes beyond a mere transaction. We channel the savings from customer acquisition costs directly back to you, translating into unlimited clothing solutions all year long.

!IMPORTANT School Season Limited-Time Offer Pricing

• Member Price: $299 / Year (Original Price $499 / Year)

• A single investment unlocks year-round, zero-cost dressing freedom.

• Unlimited $0 Shopping Throughout the Year: Regardless of the changing seasons or your child’s growth, you can select any style on our official website at any time. All orders checked out during the membership period will have a $0 total amount.

• Full Free Shipping Policy: Despite continuous fluctuations in logistics costs in 2026, we promise that all new orders shipped to your home will enjoy 100% free delivery.

3. Your Exclusive Checkout Experience

We have extremely simplified the ordering process to ensure you have more time for your family.

1. Curate: Log in to the official website and add your preferred styles and currently required sizes to the shopping cart.

2. Request: After selection, send an email to service@everanneuniform.com.

3. Zero-Cost Checkout: Upon receiving your exclusive 100% discount code, apply it on the checkout page to enjoy $0 ordering and free shipping.

4. Fair Share Policy: Ensuring Excellence for Every Child

To ensure the healthy operation of this circular ecosystem, allowing every child in the community to receive the needed styles in a timely manner, we have established the following guidelines:

!NOTE Core Principle: Fair Sharing

• Holding Limit: Only 1 item of the same style (in a single size) may be held at the same time.

• Size Update: When your child requires a larger size, the process is extremely simple: Return the old item ➔ Receive the new size ➔ $0 Exchange. These rules are not restrictions but safeguards for the fair distribution of inventory. This "shared community" logic ensures that resources are not idled but flow to the families who need them most.

5. Wear-and-Tear & Size Exchange Policy

A child's nature is to explore, and we encourage them to play freely on the playground. Whether it's a "mystery stain" from lunch or damage due to strenuous activity, Everanne is always your backup. We implement the following shipping rules:

• Standard Exchange (Normal wear/Tear or size misfit): We adopt a "Shared Responsibility Model." The customer is responsible for the cost of returning the old garment; Everanne is responsible for the full cost of shipping the brand-new replacement to your home.

• Quality Defects (Within 7 days of receipt): We adopt an "All-Inclusive Model." If any manufacturing defect is found, we will provide a Prepaid Label, covering 100% of the round-trip shipping cost and sending a new replacement free of charge.

6. Our Pre-loved Eco Loop

At Everanne, every "return" action you take is alleviating the burden on the Earth.

• Professional Circulation: Recovered garments undergo industrial-grade professional cleaning and strict disinfection. Items in good condition will enter the donation or low-cost circulation system; the rest will undergo fiber recycling. This closed-loop model is not only a protection for family finances but also a profound tribute to the environment.

7. Official FAQ: Addressing Your Needs

Q: If my child tears their pants playing soccer at school, can I really exchange them for free?

A: Absolutely. That is the mission of the "Infinite Wardrobe." Whether it's the craziness of recess or an accident in the cafeteria, you just need to initiate the replacement process, and we'll handle the rest. We protect your child's exploratory spirit.

Q: How do I ensure the size I receive is correct?

A: We suggest you set your "Annual Baseline Size" in your account backend. If you are unsure, you can adjust it at any time.

Q: Where do the old clothes I return go?

A: They enter our "Green Loop." After strict professional disinfection, we will donate them to communities in need or incorporate them into the environmentally friendly recycling system.

8. Terms of Use & Legal Notice

This agreement is formulated by Everanne Uniforms. The member benefits are only valid for ONE family member of the member himself/herself. Any major changes to the terms will be formally communicated via email.